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How Do I Sign Up For The Rewards Programme?
Signing up is easy! Simply create an account and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!
What are the advantages of becoming a rewards member?
Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases.
You also earn points for referring friends, following us on social media, leaving product reviews, and are even gifted with bonus points just for having a birthday! In addition to earning points, members have the chance to get exclusive access to coupons, launches, promotions, giveaways, and more.
I already have an account. Do I need to create a new one to earn rewards?
We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.
What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?
Contact customer service by emailing hello@rawliving.co.uk, and our team will be happy to assist you with merging your accounts.
Will I receive points for purchases I made prior to creating my rewards account?
Yes, you will receive points even when you check out as a guest. Once you login, you will see how many points you have already earned.
Does it cost anything to begin earning points?
Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points.
How do I redeem my points?
Exchanging your points for great rewards couldn't be easier! Simply view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.
How do points convert to pounds?
100 points = £1
Higher tiers in the VIP tier program earn more points at a quicker rate, but 100 points always = £1. For example, as an Elevated member, you will earn 1.25 points for every pound that you spend. So, if you spend £100, you'll earn 125 points = £2.50.
When you move up to become an Ascended member, you will be earning points even faster, so if you spend £100, you’ll earn 150 points = £2.75.
What are the easy ways to earn points?
For starters, each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or successfully refer a friend.
Is there a limit to how many points I can earn?
Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.
Although there is a limitation to how many points you can redeem in a single order, the maximum is £20.
Is there a minimum spend to use my points?
To use a £5 voucher, the minimum spend is £60.
To use a £10 voucher, the minimum spend is £120.
To use a £20 voucher, the minimum spend is £240.
Vouchers cannot be used in conjunction with any other discount codes.
Exemptions
Points cannot be used on trade accounts. Points are not awarded when purchasing high value events such as courses and retreats.
Vouchers cannot be used for bulk purchases or for events. 'Bulk purchases' include any 5kg size product or above, together with 1kg bags of tonic herbs or mushroom extracts.
If you use your voucher incorrectly, we will contact you to get the balance before dispatching the item.
Points expire 12 months after they have been earned.
Vouchers are active for one year from creation date.
Can I return my order if I redeemed rewards points for a discount?
Yes. If you are returning the entire order, we will refund you the total amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.
I earned points/VIP tier with my last purchase, but now I want to return it. What will happen to my reward?
If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a £10 coupon towards a £100 purchase that you decide to return, the £90 balance will be refunded to your credit card and the £10 reward credit will be deposited back into your rewards account.
How is my VIP tier determined?
Your VIP tier is determined by the amount you spent in the previous 12 months.
For Activated, you must have placed at least one order.
For Elevated, you must spend at least £400.
For Ascended, you must spend at least £800.
Once you qualify, you will instantly move up and have access to that tier's perks for the next 12 months.
How do I know which Rewards tier I am currently a member of?
When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.
How will I know when I have reached a new tier?
When your total points cross a tier threshold, you will receive an email welcoming you into the new tier. If the tier that you have crossed into is either Elevated or Ascended, we will deposit the bonus points into your account.
Why didn’t I earn points on my purchase?
Double-check you were signed into your rewards account and didn’t accidentally check out under a different name. You also won’t receive points if you return your purchase or your purchase is cancelled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance. Trade customers are not eligible for the reward scheme; if you have a trade account, you won't be able to earn points on your purchases.
I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?
Yes, we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:
If you still feel like your points balance is not accurate you can contact hello@rawliving.co.uk, and they will look into the issue for you.
I received an error message when referring friends through the email referral box. What went wrong?
We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.
The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them.
To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.
If you are still having problems using the email referrals, we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact hello@rawliving.co.uk, if you need further assistance.
I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?
Thank you so much for sharing us with your friends! We really appreciate it.
Referred friends must be first-time customers in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there.
Points will be added to your account as soon as your friend completes their first purchase on our website with a minimum order of £60.
When this happens, you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.
How can I get a birthday reward?
Add your birthday, and on the day, we will deposit your birthday points into your account, valid for 30 days from the date of your special day!
*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.
I signed up for the Birthday Bonus but I didn’t receive it.
Happy Birthday! We’re so glad that you have chosen to celebrate with us through our rewards program. In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.
If your birthday falls between the day that you registered and the 30-day waiting period afterward, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up.
All successive birthday bonuses will be emailed to you on your birthday. If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.
Remember, the birthday reward is determined by the Rewards member tier that you are part of on the date of your birthday. If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact hello@rawliving.co.uk, and we will be happy to assist you.
