Please note the following details if you are considering ordering from outside of the UK:
1. IMPORT CHARGES - Please expect to pay charges during import to your destination country, as these are not charged at checkout.
Charges usually include the following:
- Standard VAT
- A handling fee
- Any additional duties
We do not collect VAT from international customers. Our website removes UK VAT from certain products at checkout - this is done automatically based on your IP address and the billing address you input.
Once your parcel has cleared customs, your delivery agent will contact you to collect the import fees. Installing your local courier's app may make tracking and paying import fees easier.
If import fees are not paid, the parcel will be returned to us. In that case, we will only refund you for the cost of the goods only, not the shipping costs, and minus any return fees that we are charged.
2. DELIVERY TIME - Orders usually arrive within 14 business days, but may take longer.
Please see our Delivery & Returns page for more specific information on pricing and service availability.
3. PROHIBITED PRODUCTS - We may not be able to ship some products to certain countries.
Depending on your country this may include examples such as the following:
- Dried foods, and vegetable derivatives
- Food supplements
- Bee products like Honey, pollen, bee bread, propolis (which are considered as of animal origin).
- Others
Individual customers are responsible for checking the rules and regulations in their own country before ordering.
We welcome your feedback on how the delivery process is for you, and if there is anything more we can to do to make it smoother (within our capabilities).
Legislation changes all the time, and we endeavour to stay up to date with changes as and when they occur, so we can provide the best customer service possible.
